Summary | AppUsage can not get CATIA Application name |
Platform | Windows |
Category | bugfix |
Requires | |
Server Required Patch/es | |
Supersedes | |
Superseded by | 1144 : Released / Not hidden 1144 : Released / Not hidden 1144 : Released / Not hidden 1138 : Cancelled / Not hidden |
Affects | Client: System Analyzer |
Last Updated | July 27, 2010 |
When CATIA or any application is executed from a Network share like \\server\share\folder\app.exe, AppUsage and Recorder.exe are unable to recognize the Application details which are being read from the version information embedded in the exe. There were two problems: 1. An error in the parsing code which failed to parse the file paths with the above mentioned format. This has been fixed. 2. Permission issues. Since AppUsage runs under LOCALSYSTEM account, it is unable to access the version information by opening the file. This is because when a user connects to a network share, only applications that run under that user's session will be able to access the network share. Since this is the way Windows works and is caused by the security constraints imposed by the Operating system, the correct way to workaround this, is to run OpeniT Client under an user account, that has the required permissions to access the network share from which the application is being executed. This user account should also have administrative and debug privileges as AppUsage needs this to function properly. Another alternative is to install the application locally on the hosts.
Unpack the zip file anywhere on the machine to patch. Run install.exe to start installation. Once the patch has been installed, you may delete the unpacked directory. NOTE: The patch must be installed by a user with administrator rights.
No corresponding Patches available.