Summary for Patch 1130 rev2 (Released)

Version 6.0.0.0

Full summary
Summary AppUsage can not get CATIA Application name
Platform Windows
Category bugfix
Requires
Server Required Patch/es
Supersedes
Superseded by 1144 : Released / Not hidden
1144 : Released / Not hidden
1144 : Released / Not hidden
1138 : Cancelled / Not hidden
Affects Client: System Analyzer
Last Updated July 27, 2010

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Download_red Patch1130-2.zip

Description

When CATIA or any application is executed from a Network share like \\server\share\folder\app.exe,
AppUsage and Recorder.exe are unable to recognize the Application details which are being read from
the version information embedded in the exe. There were two problems:

1. An error in the parsing code which failed to parse the file paths with the above mentioned
format. This has been fixed.

2. Permission issues. Since AppUsage runs under LOCALSYSTEM account, it is unable to access the
version information by opening the file. This is because when a user connects to a network share,
only applications that run under that user's session will be able to access the network share.
Since this is the way Windows works and is caused by the security constraints imposed by the
Operating system, the correct way to workaround this, is to run OpeniT Client under an user account,
that has the required permissions to access the network share from which the application is being
executed. This user account should also have administrative and debug privileges as AppUsage needs
this to function properly.
Another alternative is to install the application locally on the hosts.

Installation

Unpack the zip file anywhere on the machine to patch.
Run install.exe to start installation.
Once the patch has been installed, you may delete the unpacked directory.

NOTE: The patch must be installed by a user with administrator rights.

Corresponding Unix Patches

No corresponding Patches available.



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